Provide comprehensive user training on IVD platforms in the laboratory environment or in training Centre as well as troubleshooting customers technical issues and collaborate well with field application specialists to achieve customers service satisfaction.
Determines Application solutions in accordance with product and customer specifications.
Provide Consultative Solutions for clients and prospects by assessing clients business objectives facilitate test kit selections, workflow design and disease management strategies, Suggest & Implement Laboratory workflow solutions.
Support field Application specialists and customers with clinical expertise.
Support the implementation of reagent/instrument projects on the clinical side.
Develop strategy for on-going client satisfaction, retention and testimonials.
Report Application productivity and client feedback, Track critical / lost accounts, Troubleshoot process and product issues, design and coordinate solutions for client, Provide evaluation, support for product comparisons, Report industry and market trends, Report client satisfaction and needs.
Support customers over the phone where needed.
Contribute to developing and improving customer support and technology transfer infrastructure.
Develop and maintain positive working relationships with internal teams (sales, business development, R&D) and customer base.
Coordinate troubleshooting efforts with Service Engineers, Technical Support ,QA and R&D to ensure timely problem resolution.
Conduct training for internal & external customers
Conduct initial workflow training for customers
Provide any additional training and support of additional applications and reagent to ensure successful integration into customer's workflow
Develop and execute seminar trainings for customers
Respond to customer requests for technical assistance in a timely and profession manner
Maintain commitment to TBM competencies and values
Maintain current knowledge of IVD products and technology developments.
Salary: Not Disclosed by Recruiter
Industry:Medical / Healthcare / Hospitals
Functional Area:Medical, Healthcare, R&D, Pharmaceuticals, Biotechnology
Desired Candidate Profile
PG:MS/M.Sc(Science) - Chemistry, Any Specialization, Bio-Chemistry, Biology, Microbiology
Doctorate:Ph.D - Immunology, Microbiology, Bio-Chemistry/Bio-Technology, Biomedical
Transasia Bio-Medicals Ltd.
Transasia was incepted in the year 1979 and is headquartered in Mumbai.
Transasia is a part of the global Erba Diagnostics Mannheim GmbH Group. The Erba Transasia Group has spread its footprint across USA, UK, Europe, Turkey and Eastern Europe, Russia and France, by means of various acquisitions â Erba Germany, Erba Czech Republic, Erba Russia, Erba Turkey, Erba France, Erba Diagnostics (USA), Erba Molecular (UK), Diamedix (USA), Delta Biologicals (Italy), ImmunoVision (USA), JAS Diagnostics Inc. (USA) and Drew Scientific (USA). Today, the Erba Transasia Group serves millions across 100 countries.
Transasia manufactures and markets Equipment and Reagents, with an impressive installation base of above 50,000 equipments across India.
Transasiaâ s commitment to healthcare has been recognized by various awards and accolades, the latest one from the World Economic Forum which conferred the organization with âGlobal Growth Company Award, 2014â, âMost Indigenous Medical Equipment Devices Companyâ, âPioneer for the Make in India Conceptâ Award, by the Honâble Minister of Science & Technology & Earth Sciences, Government of India and recently was bestowed with the âMaker in Indiaâ Award 2015.
With a vision of being recognized as a âlocal for globalâ organization, Transasia continues to provide doctors and patients with reliable, affordable and innovative Medical Diagnostic Systems.
Contact Company:Transasia Bio-Medicals Ltd.