1) Logging of Customer Calls.
2) Creating SRs for Breakdowns, Preventive Maintenance and Installations.
3) Follow up for installations.
4) Collect and maintain Customer Feedback.
5) Generate Service MIS.
Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Desired Candidate Profile
1) Candidate should have the experience of handling customer calls.
2) Candidate should be confident and have excellent oral and written communication skills.
3) Candidates fluent in Southern regional languages preferred.
Transasia Bio-Medicals Ltd.
Transasia Bio-Medicals Ltd is India's largest In Vitro Diagnostics Company and offers solutions and products in Biochemistry, Hematology, Coagulation, ESR, Immunology, Urinalysis, Critical Care, Electrophoresis, Molecular Diagnostics, Diabetes Management and Microbiology. Transasia was incepted in the year 1979 and is headquartered in Mumbai. It has a world class R & D and manufacturing units for Bio-Medical Instruments and Reagents based at Seepz, Daman and Baddi (HP). It is a part of the global Erba Mannheim GmbH Group. The Erba Diagnostics Group has spread its footprint across USA, Europe, Turkey and Eastern Europe, Russia and France by means of various acquisitions - Erba Lachema s.r.o., Lachema International, IVAX Diagnostics, Inc., Diamedix Biologicals, S.r.l., ImmunoVision, Inc. , Erba Diasis Diagnostik Sistemler and Erba Diagnostics. It manufactures and markets equipments and reagents, with an impressive installation base of around 30,000 equipments across India. Transasia also exports to more than 60 countries worldwide. It is a recipient of various prestigious national and state level awards, like the NIRYAT SHREE award for excelling in exports. It has been selected as the 'Global Growth Company 2014' by the World Economic Forum.TBM has a Human Resource base of over 1000 employees. With a view to widen our human resources base so as to meet the requirement of our ambitious growth plan, we are looking for the result oriented and energetic professionals for the aforesaid position.